Terms of service

Terms of Service

Last updated: November 4, 2026

1. Who we are

This online store (“Placeplay”, “we”, “us”) is operated by:
[LEGAL NAME – fill in after registering the business]
Company ID: [FILL IN]
Registered address: [FILL IN]
Website: lumioorganization.myshopify.com
Contact: via our contact form

2. Scope

These terms apply to all orders placed through this store. By placing an order you agree to these terms. If you are a consumer, nothing in these terms limits the rights you have under the mandatory consumer protection laws of your country.

3. Products and orders

Product descriptions and images are presented as accurately as possible. Small variations in color or appearance may occur. A purchase contract is concluded when we confirm your order by email. We may decline or cancel an order (e.g. in case of an obvious pricing error or if an item is unavailable); in that case any payment is refunded in full.

4. Prices and payment

Prices are shown in the currency selected in the store and include VAT where applicable. Payment is made at checkout using the payment methods offered. Your bank or card issuer may charge currency conversion fees.

5. Shipping

Orders are shipped to the address you provide at checkout. Delivery times are estimates and are described in our Shipping Policy. Import duties or taxes may apply in some countries and are the responsibility of the recipient unless stated otherwise at checkout.

6. Right of withdrawal and returns

Consumers in the EU have a statutory right to withdraw from the purchase within 14 days of receiving the goods without giving a reason. Details on how to return an item are described in our Refund Policy.

7. Warranty

Products are covered by the statutory legal guarantee for defects (in the EU: 2 years from delivery). If your product is defective or arrives damaged, please contact us with your order number and photos or a short video, and we will offer a repair, replacement or refund.

8. Liability

We are not liable for indirect damages or for damage caused by improper use of the product contrary to its instructions. This does not limit our liability where such limitation is not permitted by law.

9. Personal data

How we handle personal data is described in our Privacy Policy.

10. Governing law and disputes

These terms are governed by the laws of the Czech Republic, without prejudice to mandatory consumer protection rules of the country where you live. EU consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

11. Changes

We may update these terms from time to time. The version valid at the time of your order applies to that order.